REFUND POLICY
Last Updated: 2.2.2026
At Borderly, we provide tailored business and advisory services. Due to the customized nature of our services, our refund policy is structured in accordance with applicable European Union consumer protection laws.
1. Right of Withdrawal (EU Consumers)
If you are a consumer based in the European Union, you have the right to withdraw from your purchase within 14 days of the contract conclusion, without providing any reason.
However:
By purchasing our services, you explicitly agree that we may begin performance of the service before the withdrawal period ends.
You also acknowledge and accept that once the service has begun, your right of withdrawal may be lost or limited, in accordance with Article 16 of Directive 2011/83/EU.
2. No Refund After Service Has Begun
Due to the nature of our services:
- Once work has commenced, no refunds will be issued
- This includes (but is not limited to):
- Initial consultation
- Strategy work
- Financial modeling
- Any custom deliverables
If a service has already started, you agree that the value delivered is non-refundable.
3. Partial Refunds (If Applicable)
If you request cancellation before any work has started, you may be eligible for a refund.
In such cases:
- An administrative fee may apply
- Any work already performed will be deducted from the refund
4. Custom & Digital Deliverables
All customized deliverables, including but not limited to:
- Business plans
- Financial models
- Strategy documents
- Templates (once delivered or accessed)
are non-refundable, unless required by applicable law.
5. How to Request a Refund
To submit a request, please contact us with the following details:
- Full name
- Email used for purchase
- Order or transaction ID
- Description of the request
📧 Email: support@allengiantholding.com
We aim to respond within a reasonable timeframe.
6. Legal Compliance
This policy does not limit any mandatory rights you may have under applicable European Union or local consumer protection laws.